The Civic Medical Centre
Welcome to our website.
New Phone System
From 10/05/2016 our patients will be able to book appointments via a new automated phone system, which uses the keypads on their phone and therefore not have to wait for someone to pick up the phone. We do understand that there are people who will still want to talk to one of our receptionists to arrange an appointment and that option will still be available.
Did you know that we have a help section on our website with useful information and links for carers? Go to Carers Direct to find out more.
Help Us Help You
What can patients do to help the surgery?
Patient Responsibilities - Help Us Help You
What have we done with your feedback?
We've listened to patients feedback about our services and now have extended hours on Tuesday evenings to help patients who work weekdays get an appointment. We've also launched a new automated booking telephone system to help reduce time people spend waiting on the phone.
Online Services: Patient Access
Want to register for our new online services? You'll need to come into the surgery with ID and a member of staff will be able to print an access key for you to access our system. If you used our old vision system, unfortunately you'll need to re-register.
A limited number of appointments with Doctors have been made available to book online.
The new system also enables you to order repeat prescriptions (via https://patient.emisaccess.co.uk/account/login). If the option to make an appointment or order a repeat prescription doesn't appear, then just contact the surgery and a member of staff will be able to change your settings.
As a progressive Medical Centre, the Practice team are very keen to know the views and wishes of our patients to ensure that the right services are provided in the right way. The Patient Group is your voice within the Practice. If you would like to join or get more information about it please click on the Have your say button at the top of this web page and then Patient Group.
Each of our patients has a named GP at our surgery. Named GP's have overall responsibility for the care and support that our surgery provides for their patients, and having a named GP for each patient is a contractual requirement for all GP surgeries in England.
If you are one of our patients and want to find out who your named GP is, then please feel free to contact us.
However, you can still see the GP of your choice, whenever you need to see a doctor. You don’t have to see your named accountable GP if you'd prefer not to.
If you're going on holiday and need a vaccination, then you need to fill in a holiday vaccination form at the surgery. Our nurses will then be able to assess what vaccinations are required.
Extended Hours (Tuesdays)
From 05/01/2016, we have extended our opening hours on Tuesdays. This is to help those patients who are normally unable to attend the surgery during normal opening hours.
NHS Minor Ailments Scheme
Every year, millions of people visit GP's with minor health problems that their local pharmacists could resolve. It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema and athlete's foot.
The NHS Minor Ailments Scheme allows you to visit a pharmacy that is participating in the scheme for advice and treatment. You don’t need an appointment. You’ll have your free consultation with the pharmacist in a private room. The pharmacist can supply some medicines that would normally need a prescription and you won’t need to see a doctor first.
If you currently get free prescriptions, you won’t have to pay for your treatment. If you pay for your prescriptions, you will pay no more than the current prescription charge for each item. If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.
To find a participating pharmacy visit: NHS Website
For more information (including a list of what is considered a common health problem) visit: Common Conditions
Friends and Family Survey
Have you taken our Friends and Family Survey? You can complete the questionnaire in the surgery, or via going to Have Your Say online which is located on the right-side menu. We've had a lot of positive feedback from patients and suggestions on how we can improve our practice.
If you order your medication online and you have nominated a pharmacy via the electronic prescription service (EPS), then you can collect your medication straight from the pharmacy. If you have not nominated a pharmacy and would like to know more about EPS, then please speak to a member of our team or your Community Pharmacy of choice.
Did you know that we're now on Twitter, Facebook, and Google+ ? We're going to use social media to help keep our patients up-to-date with practice news.
(Site updated 26/05/2016)