The Civic Medical Centre
Welcome to our website.
NHS Minor Ailments Scheme
Every year, millions of people visit GP's with minor health problems that their local pharmacists could resolve. It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema and athlete's foot.
The NHS Minor Ailments Scheme allows you to visit a pharmacy that is participating in the scheme for advice and treatment. You don’t need an appointment. You’ll have your free consultation with the pharmacist in a private room. The pharmacist can supply some medicines that would normally need a prescription and you won’t need to see a doctor first.
If you currently get free prescriptions, you won’t have to pay for your treatment. If you pay for your prescriptions, you will pay no more than the current prescription charge for each item.
If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.
To find a participating pharmacy visit:
For more information (including a list of what is considered a common health problem) visit:
Did you know that we're now on Twitter and Facebook? We're going to use social media to help keep our patients up-to-date with practice news.
Change of Clinical System
Over the next few months we will be changing our Clinical System to EMIS Web. This new system will enhance our service to our patients and we look forward to bringing them the benefits in the near future.
During the transitional period there might be some changes to our clinics, but we'll keep people updated via our website, Facebook, Twitter, and in the surgery itself.
- From 27/04/2015 we are no longer giving out new forms for the Vision Online appointment system. Patients who currently have registered for Vision Online can still use their account for the time being, but will have to create new accounts when the new system launches. We will provide more information about this as we have it.
- We will be unable to register new patients from 17/07/2015 for a short time due to the changeover. We are still accepting new patients before this date and will be able to accept new patients after the EMIS Web installation is complete.
- It should be noted that repeat prescriptions will be unavailable the week starting 24/07/2015 due to the changeover of our Clinical System to EMIS Web. We advise our patients to put their prescriptions for that period in early and not to leave it until the last minute.
Friends and Family Survey
Have you taken our Friends and Family Survey? You can complete the questionnaire in the surgery, or via going to Have Your Say online which is located on the right-side menu. We've had a lot of positive feedback from patients and suggestions on how we can improve our practice. Some of these are being implemented with our change to EMIS Web over the next few months.
Please read the item 'Care Data' under 'Further Information'. It is important that you make a choice. If you wish to opt out please speak to our receptionists.
For information about our exciting new project please see Productive General Practice under Further Information.
Please note that the online appointment system is now in operation.
Electronic Prescription Service
If you order your medication online and you have nominated a pharmacy via the electronic prescription service (EPS), then you can collect your medication straight from the pharmacy.
If you have not nominated a pharmacy and would like to know more about EPS, then please speak to a member of our team or your Community Pharmacy of choice.
We need your feedback!
In our last Patient Survey a number of respondents said that they were unaware of:
GP availability - See Number 7 under Further Information
Prebookable appointments - 50% of our appointments can be booked up to one week in advance
Online booking - book your appointment in the comfort of your own home.
(Site updated 22/05/2015)