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NHS Friends & Family Test

We are now conducting the NHS Friends & Family Test. If you have recently experienced our service please click on 'Friend & Family Test' under 'Have your say' on the right hand side of the home screen. We would love to know how you got on.

Self Check-In Screen

We have a facility allowing you to check in for your appointment without having to go to the reception desk. The screen is located in the left hand corner of the waiting area as you approach the reception desk. This will save you having to stand in a queue. Just follow the on-screen instructions. It really is very easy.

Test Results

It is YOUR responsibility to follow up the results of any tests you may have had arranged by your doctor or nurse. You may get details of your results either by telephoning 645 6936 or calling into the practice after 2.00 pm.

Home Visits

House calls are for those people who REALLY are unable to make it to the surgery. One of your doctors is available for emergency visits every weekday from 8am to 6.30 p.m. Please phone 0151 645 6936 before 10.00 to request a home visit

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

Please could all new patients registering with the practice book themselves in for a new patient health screen with one of our Healthcare Assistants

To Book Your Appointment Online 

If you have registered with us to use our online services then remember you can book your appointments via

Text messaging

We have introduced a system of text messaging patients. See Text Messaging in the menu on the right hand side for more details.

Accident & Emergency

Unless you experience a serious accident or an emergency situation please do not go to the Accident and Emergency Department. The use of this department for minor conditions is an inappropriate use of NHS funds. Speak to us first and if we can't help we will direct you to the most appropriate place. 

The Civic Medical Centre

Welcome to our website. 



Please take our latest survey. See below.

The Autumn edition of our newsletter is available under 'Latest News'.

Read about the changes we are making to our appointment system under 'Further Information'.

Please read the item 'Care Data' under 'Further Information'. It is important that you make a choice. If you wish to opt out please speak to our receptionists.

For information about our exciting new project please see Productive General Practice under Further Information. 


Please note that the online appointment system is now in operation.


Electronic Prescription Service 

If you order your medication online and you have nominated a pharmacy via the electronic prescription service (EPS), then you can collect your medication straight from the pharmacy.
If you have not nominated a pharmacy and would like to know more about EPS, then please speak to a member of our team or your Community Pharmacy of choice.

We need your feedback!

In our last Patient Survey a number of respondents said that they were unaware of: 

  • GP availability - See Number 7 under Further Information
  • Prebookable appointments - 50% of our appointments can be booked up to one week in advance
  • Online booking - book your appointment in the comfort of your own home.


We are participating in the NHS Friends and Family Test. If you want to you can complete the questionnaire in the surgery, or via going to Have Your Say online which is located on the right-side menu.


(Site updated 10/04/2015)
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