The Civic Medical Centre
Welcome to our website.
Are your contact details and address up-to-date with the surgery? Incorrect details can cause delays in treatment. If you're responsible for a child under 16 years old it's important to make sure their details are kept up to date as well.
Have you given the surgery your mobile phone number? If the surgery has your mobile phone number and you have not opted-out of receiving SMS text messages - we can send you appointment reminders and other notifications the surgery deems necessary to your healthcare provision. This is quicker and more efficient than if we had to send you a letter!
Phlebotomy Service Changes
From the 1st December 2016, changes will be made to the local phlebotomy service, these are:
• Practices will no longer receive in house Phlebotomy Sessions.
• A walk in Phlebotomy service will be available at St Catherine’s Health Centre, Victoria Central Walk-In Centre, Eastham Walk-In Centre, and the All Day Health Centre at Arrowe Park Hospital. Opening hours will be 8.30am to 4.30pm (Monday to Friday).
These changes are being made by the Wirral CCG in the interest of patient safety and not by individual GP surgeries.
Menses Delay Medication
Menses delay medication has been prescribed in the past to delay periods for non-medical reasons, however, it is also prescribed for patients who experience heavy menstrual bleeding or painful periods. We are now unable to use a NHS prescription to prescribe this medication if it is for non-medical reasons such as postponement of menstruation for travel or sport.
Are you eligible for the Flu, Shingles, or Pneumococcal vaccines? Call the surgery on 0151 641 5980 to arrange an appointment with one of our nurses.
Men ACWY Vaccination
Young teenagers and 'fresher' students going to university for the first time are advised to have a vaccination to prevent meningitis W disease. For more information go to: Men ACWY Vaccination
We've just had our CQC inspection and been rated Good. Visit the CQC website to see the report (CQC).
Taxi Medicals: Eye Tests
If you're having a taxi medical done at the surgery, please note that a qualified optician will also be required to complete the section regarding eyesight and that this cannot be done by our GP's. If you've have an eyesight test done in the last twelve months, you'll just need to contact the optician who did the test.
It's important to remember that GP's are unable to treat dental problems and that you should instead book an appointment with your dentist. Antibiotics do not help with dental pain and your GP will not prescribe them for this reason. Patients can purchase painkillers, such as paracetamol and ibuprofen, from community pharmacies while awaiting dental treatment.
We've updated our Practice Leaflet. Access it here:
New Phone System
From 10/05/2016 our patients will be able to book appointments via a new automated phone system, which uses the keypads on their phone and therefore not have to wait for someone to pick up the phone. We do understand that there are people who will still want to talk to one of our receptionists to arrange an appointment and that option will still be available.
Did you know that we have a help section on our website with useful information and links for carers? Go to Carers Direct to find out more.
Help Us Help You
What can patients do to help the surgery?
Patient Responsibilities - Help Us Help You
What have we done with your feedback?
We've listened to patients feedback about our services and now have extended hours on Tuesday evenings to help patients who work weekdays get an appointment. We've also launched a new automated booking telephone system to help reduce time people spend waiting on the phone.
Online Services: Patient Access
Want to register for our new online services? You'll need to come into the surgery with photographic ID and a member of staff will be able to print an access key for you to access our system. If you do not have photographic ID please contact the surgery and talk to a manager to discuss. If you used our old vision system, unfortunately you'll need to re-register.
A limited number of appointments with Doctors have been made available to book online.
The new system also enables you to order repeat prescriptions (via https://patient.emisaccess.co.uk/account/login). If the option to make an appointment or order a repeat prescription doesn't appear, then just contact the surgery and a member of staff will be able to change your settings.
As a progressive Medical Centre, the Practice team are very keen to know the views and wishes of our patients to ensure that the right services are provided in the right way. The Patient Group is your voice within the Practice. If you would like to join or get more information about it please click on the Have your say button at the top of this web page and then Patient Group.
Each of our patients has a named GP at our surgery. Named GP's have overall responsibility for the care and support that our surgery provides for their patients, and having a named GP for each patient is a contractual requirement for all GP surgeries in England.
If you are one of our patients and want to find out who your named GP is, then please feel free to contact us.
However, you can still see the GP of your choice, whenever you need to see a doctor. You don’t have to see your named accountable GP if you'd prefer not to.
If you're going on holiday and need a vaccination, then you need to fill in a holiday vaccination form at the surgery. Our nurses will then be able to assess what vaccinations are required.
Extended Hours (Tuesdays)
From 05/01/2016, we have extended our opening hours on Tuesdays. This is to help those patients who are normally unable to attend the surgery during normal opening hours.
NHS Minor Ailments Scheme
Every year, millions of people visit GP's with minor health problems that their local pharmacists could resolve. The NHS Minor Ailments Scheme allows you to visit a pharmacy that is participating in the scheme for advice and treatment. You don’t need an appointment. You’ll have your free consultation with the pharmacist in a private room. The pharmacist can supply some medicines that would normally need a prescription and you won’t need to see a doctor first.
If you currently get free prescriptions, you won’t have to pay for your treatment. If you pay for your prescriptions, you will pay no more than the current prescription charge for each item. If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.
To find a participating pharmacy visit: NHS Website
Update 12/12/2016: The Think Pharmacy Scheme is offering management, including prescriptions, for conditions such as UTI's, Migraines, Conjunctivitis, Impetigo, Fungal skin infections, and Oral Thrush.
Friends and Family Survey
Have you taken our Friends and Family Survey? You can complete the questionnaire in the surgery, or via going to Have Your Say online which is located on the right-side menu. We've had a lot of positive feedback from patients and suggestions on how we can improve our practice.
If you order your medication online and you have nominated a pharmacy via the electronic prescription service (EPS), then you can collect your medication straight from the pharmacy. If you have not nominated a pharmacy and would like to know more about EPS, then please speak to a member of our team or your Community Pharmacy of choice.
Did you know that we're now on Twitter, Facebook, and Google+ ? We're going to use social media to help keep our patients up-to-date with practice news.
(Site updated 24/01/2017)