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NHS Minor Ailments Service

Some local pharmacies are now part of the NHS Minor Ailments Service scheme. This means that they can provide walk in services for patients who have a range of common conditions and minor injuries, such as aches and pains, colds, hay fever, and skin rashes.

When pharmacies provide medicines as part of the minor ailment service, you get the medicines on the NHS. If you normally pay a prescription charge, this charge will apply here. If you’re exempt from prescription charges – if you’re over 60, for example – you’ll get the medicine for free.

If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.

Twitter and Facebook!

You can now find us on social media! We are on Twitter as @civic_mc_wirral and on Facebook as Civic Medical Centre. We'll be using these to keep up-to-date with practice news, including our move over to the EMIS Web clinical system which will improve our services.

NHS Friends & Family Test

We are now conducting the NHS Friends & Family Test. If you have recently experienced our service please click on 'Friend & Family Test' under 'Have your say' on the right hand side of the home screen. We would love to know how you got on.

Self Check-In Screen

We have a facility allowing you to check in for your appointment without having to go to the reception desk. The screen is located in the left hand corner of the waiting area as you approach the reception desk. This will save you having to stand in a queue. Just follow the on-screen instructions. 

Test Results

It is YOUR responsibility to follow up the results of any tests you may have had arranged by your doctor or nurse. You may get details of your results either by telephoning 645 6936 or calling into the practice after 2.00 pm.

Home Visits

House calls are for those people who REALLY are unable to make it to the surgery. One of your doctors is available for emergency visits every weekday from 8am to 6.30 p.m. Please phone 0151 645 6936 before 10.00 to request a home visit

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

New Patients

Please could all new patients registering with the practice book themselves in for a new patient health screen with one of our Healthcare Assistants

To Book Your Appointment Online 

If you have registered with us to use our online services then remember you can book your appointments via

Text Messaging

We have introduced a system of text messaging patients. See Text Messaging in the menu on the right hand side for more details.

Accident & Emergency

Unless you experience a serious accident or an emergency situation please do not go to the Accident and Emergency Department. The use of this department for minor conditions is an inappropriate use of NHS funds. Speak to us first and if we can't help we will direct you to the most appropriate place. 

The Civic Medical Centre

Welcome to our website. 




Online Services


Want to register for our new online services?


You'll need to come into the surgery with ID and a member of staff will be able to print an access key for you to access our system. If you used our old vision system, unfortunately you'll need to re-register.


A limited number of appointments with Doctors have been made available to book online. 


Change of Clinical System


We have now successfully changed our Clinical System to EMIS Web. Thank you for your patience during the transition period.


NHS Minor Ailments Scheme


Every year, millions of people visit GP's with minor health problems that their local pharmacists could resolve. It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema and athlete's foot. 

The NHS Minor Ailments Scheme allows you to visit a pharmacy that is participating in the scheme for advice and treatment. You don’t need an appointment. You’ll have your free consultation with the pharmacist in a private room. The pharmacist can supply some medicines that would normally need a prescription and you won’t need to see a doctor first.

If you currently get free prescriptions, you won’t have to pay for your treatment. If you pay for your prescriptions, you will pay no more than the current prescription charge for each item.

If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.


To find a participating pharmacy visit:


For more information (including a list of what is considered a common health problem) visit:


Social Media


Did you know that we're now on Twitter, Facebook, and Google+? We're going to use social media to help keep our patients up-to-date with practice news. 






Friends and Family Survey

Have you taken our Friends and Family Survey? You can complete the questionnaire in the surgery, or via going to Have Your Say online which is located on the right-side menu. We've had a lot of positive feedback from patients and suggestions on how we can improve our practice. Some of these are being implemented with our change to EMIS Web over the next few months.




Please read the item 'Care Data' under 'Further Information'. It is important that you make a choice. If you wish to opt out please speak to our receptionists.

For information about our exciting new project please see Productive General Practice under Further Information. 


Electronic Prescription Service 


If you order your medication online and you have nominated a pharmacy via the electronic prescription service (EPS), then you can collect your medication straight from the pharmacy.


If you have not nominated a pharmacy and would like to know more about EPS, then please speak to a member of our team or your Community Pharmacy of choice.



We need your feedback!

In our last Patient Survey a number of respondents said that they were unaware of: 

  • GP availability - See Number 7 under Further Information

  • Prebookable appointments - 50% of our appointments can be booked up to one week in advance

  • Online booking - book your appointment in the comfort of your own home.




(Site updated 24/08/2015)
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