NHS Minor Ailments Service
Some local pharmacies are now part of the NHS Minor Ailments Service scheme. This means that they can provide walk in services for patients who have a range of common conditions and minor injuries, such as aches and pains, colds, hay fever, and skin rashes.
When pharmacies provide medicines as part of the minor ailment service, you get the medicines on the NHS. If you normally pay a prescription charge, this charge will apply here. If you’re exempt from prescription charges – if you’re over 60, for example – you’ll get the medicine for free.
If your problem is more serious and needs the attention of a GP, your pharmacist will recognise this and advise you to see your GP instead.
Twitter and Facebook!
You can now find us on social media! We are on Twitter as @civic_mc_wirral and on Facebook as Civic Medical Centre. We'll be using these to keep up-to-date with practice news, including our move over to the EMIS Web clinical system which will improve our services.
NHS Friends & Family Test
We are now conducting the NHS Friends & Family Test. If you have recently experienced our service please click on 'Friend & Family Test' under 'Have your say' on the right hand side of the home screen. We would love to know how you got on.
Self Check-In Screen
We have a facility allowing you to check in for your appointment without having to go to the reception desk. The screen is located in the left hand corner of the waiting area as you approach the reception desk. This will save you having to stand in a queue. Just follow the on-screen instructions.
It is YOUR responsibility to follow up the results of any tests you may have had arranged by your doctor or nurse. You may get details of your results either by telephoning 645 6936 or calling into the practice after 2.00 pm.
House calls are for those people who REALLY are unable to make it to the surgery. One of your doctors is available for emergency visits every weekday from 8am to 6.30 p.m. Please phone 0151 645 6936 before 10.00 to request a home visit
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Please could all new patients registering with the practice book themselves in for a new patient health screen with one of our Healthcare Assistants
To Book Your Appointment Online
If you have registered with us to use our online services then remember you can book your appointments via https://www.myvisiononline.co.uk
We have introduced a system of text messaging patients. See Text Messaging in the menu on the right hand side for more details.
Accident & Emergency
Unless you experience a serious accident or an emergency situation please do not go to the Accident and Emergency Department. The use of this department for minor conditions is an inappropriate use of NHS funds. Speak to us first and if we can't help we will direct you to the most appropriate place.