Civic Medical Centre

Civic Way, Bebington, Wirral CH63 7RX

Repeat Prescriptions

Repeat Prescriptions

Please ensure you list the items you actually need when you request a new prescription. Patients often request the whole list when only some are needed, which can waste a considerable amount of NHS money.

To order a repeat of your prescription do one of the following:

  • You may request a repeat prescription by letter, but always enclose a stamped addressed envelope to ensure the request is processed swiftly.
  • You may also order your prescription at the reception desk.
  • Online via Patient Access.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery. Remember that sometimes your doctor may request that you are seen before receiving a further prescription. This is because they need to check that your ongoing medication is working adequately and not causing you any problems.

Please note that we cannot accept prescription requests over the phone.

Patient Access

If you’re registered for Patient Access then you can visit the Patient Access website to order your repeat prescriptions. If you’ve not registered for Patient Access, but would like to then you’ll need to come into the surgery with ID and a member of staff will be able to print an access key for you to access our system.

Patient Access is an online system that connects with the practices clinical system and also enables you to book some appointments at the surgery online. If you can’t see an option to order repeat prescriptions from your Patient Access account, then just contact the surgery so that we can change your account settings.

Electronic Prescription Service

If you order your medication online and you have nominated a pharmacy via the electronic prescription service (EPS), then you can collect your medication straight from the pharmacy.

If you have not nominated a pharmacy and would like to know more about EPS, then please speak to your Community Pharmacy of choice