What is NHS 111 First?
To ensure social distancing in the Emergency Department waiting areas, if you do not need an ambulance you will be asked to contact NHS 111 for an appointment before attending. The service will then book you a time slot at the Emergency Department at Arrowe Park Hospital or at the most appropriate health service.
If it is decided you should go to the Emergency Department then you will be given a suitable time to attend and staff at the hospital will be expecting you.
- You may also be directed to another service in Wirral as an alternative to A&E.
- Patients will be spoken to by a trained professional and a clinician if needed.
Anyone who attends the Emergency Department without an appointment from NHS 111 will still be seen but could be directed to other services for treatment.
- People with life threatening conditions that need emergency attention should still call 999. Likewise, if the condition is not serious, they should still seek advice from their pharmacy or make an appointment with their GP.
The new approach will ensure that patients can access the clinical service they need, first time.
Watch this short clip about the new service: