eConsults

From 20th July 2020 all patients who require an appointment with a GP or nurse practitioner, or have an administration query/request will need to complete an online e-consultation form. Patients will receive a response within two working days (or one working day for children and urgent requests).

Benefits of eConsult

+ Can be accessed 24/7.

+ Reduced waiting times to get through to the surgery by telephone.

+ Reduces footfall in the surgery and therefore enables us to keep patients and staff safe from COVID-19.

What if I can’t use eConsult?

Our receptionists will be able to assist or complete forms on the behalf of patients unable to use the eConsult service.

What about other types of appointments?

If you need an appointment with one of our nurses, healthcare assistants, or other medical professionals these can still be booked by calling the surgery on 0151 645 6936.

What if I’ve been asked to book an appointment with a GP or Nurse Practitioner?

If the surgery has invited you to arrange an appointment with a GP or Nurse Practitioner via SMS text message, email, or letter then please call the surgery on 0151 645 6936. Our receptionists will be able to confirm this and book an appointment for you with the appropriate clinician.

Update on services 23/06/2020

Please be aware that all patients will still be triaged before being seen at the surgery and that we haven’t resumed all services.

Please contact the surgery for more information.

Healthier South Wirral came together to learn about Quality Improvement

Last week, Healthier South Wirral came together to learn about Quality Improvement during an online session with members of NHS England.

We are always trying to improve our services and way of working for our patients and for our surgeries, so every training session is important to us. We shared many ideas during this session and had a go at some activities that applied to our main projects. Many of our team found this hands on approach beneficial and effective.

Our aim is: Changing things that consistently result in improvement.

We found coming together for this session very useful and informative, and we learnt new ways to communicate our plans across our Primary Care Network which in result, benefits our patients. We thought about what we want to improve within our network, how much we want to improve it by, and when we want to accomplish this improvement by. We are very excited to implement our new planning structures within our team.

Visit our Healthier South Wirral page on our website to learn more about your Primary Care Network, Healthier South Wirral. https://www.civicmc.nhs.uk/other/healthier-south-wirral/

Keep up to date with Healthier South Wirral on Facebook https://www.facebook.com/healthiersouthwirral/

Wirral Carers Week 2020

A message from WIRED:” Calling all carers in Wirral!!

Your Invitation!


Wirral Carers Week 2020!

8th June – 12th June 2020, 10am -3pm online via zoom voice and video calling technology (free to use).

Join us for week of information and activity sessions
Monday 8th June -WIRED Carers Week Launch . Session 1 – 10.30am to 1.00pm, Session 2 – 1.30pm to 3.30pm
Carers Week begins with a Launch Event, this will be by virtual presence of the team using Zoom.We will be here online celebrate the work Carers do in providing care and support to family, friends and/or even neighbours. Our Carer Connectors and our 3rd Sector Community Connectors will be on hand to discuss any issue with you. Why not call in via zoom for a chat

Tuesday – Thursday 9th – 11th June – WIRED Tea & Chat. Session 1 – 10.00am to 12 noon, Session 2 – 2.00pm to 4.00pm
Come and have a cuppa and chat with the team at WIRED, if you can’t make the 10-12pm session please come and join us for the 2-4pm session. Bring your own cuppa and we’ll provide the chat. 
Please contact for the registration details to our Zoom sessionsFriday 12th June – Meet the WIRED Carers Team – 10.00am to 12.00noon
Come and meet the Carers Team at WIRED. we will all be together so you can chat and put the faces to the names. Carers Week Bingo –  Register for a FREE ticket and play along all week, all numbers will come through email – so keep a lookout for my emails. Prizes will be for 1 line, 2 lines and a full house.Carers General Knowledge Prize Quiz– Register as a Carers with us for entry to the online quiz using Survey Monkey, the quiz will be time limited for 20mins from 12pm on Friday 12th June. 1st Prize £100, 2nd Prize £50 & 3rd Prize £25Contact us now to reserve your place-once we have received your booking we will send you the links to all of the zoom sessions.

Changes to Practice from Monday 1st June

As a practice we have had to make changes to ensure both our patients and colleagues stay safe during this pandemic and we thank you for receiving these so positively. We will continue to adapt whilst trying to minimise unnecessary contact to ensure the practice remains a safe place for those who are unwell should they need to attend. Over the next few weeks:

  • E-consult will remain as the best way to contact the practice with medical concerns or administrative queries and you will be contacted by the team within 48 hours
  • The doors will be open again to the public on Monday 1st June but we have installed a clear screen above reception and will ask you to adhere to social distancing measures when checking in, queuing or waiting in the waiting area
  • Please attend with your own face covering
  • You may be given a mask to wear if you don’t have your own face covering but please be aware that medical PPE supplies are in short supply
  • You will be asked to use alcohol gel and maybe given gloves if you are using the Blood Pressure Machine
  • We will continue to encourage ordering of prescriptions via the NHS App, My GP App, via telephone or online access; if you do need to drop off a paper request please continue to use the box outside and don’t enter the building unless you have to
  • We will send prescription requests directly to the pharmacy so they won’t be printed for collection
  • Appointments will be timed and spread out to avoid having lots of people in the waiting room at once, please arrive on time and not too early as you may be asked to wait in the car or outside should there be too many people within the waiting area.

Friday 22nd May- Mental Health Awareness Week

22/05/2020. It is Mental Health Awareness week!

It is important to look after your mental well-being just as much as your physical well-being. Especially during this time which is particularly hard for most of us. Below are some links that can help you.

MENTAL HEALTH TOOLKIT FOR CHILDREN 🧒🧠
On Mental Health Awareness Week, let’s not forget about the mental wellbeing of our little ones. Anna Freud National Centre for Children and Families have create a comprehensive toolkit with advice and resources to help your children during the Covid-19 outbreak.
Download here 👇

https://www.mentallyhealthyschools.org.uk/getting-started/coronavirus-and-mental-health/?fbclid=IwAR1yd6OnKN7cR3kFIgLPjLdm82h34YNmEE_pPU9beFYDhnDvJEO6o2YLfU0

Kindness Matters guide with Mental Health Foundation: Why is it important to be kind and what is kindness?

https://www.mentalhealth.org.uk/campaigns/mental-health-awareness-week/kindness-matters-guide

Understanding Mental Health – Mind Charity

https://www.mind.org.uk/information-support/types-of-mental-health-problems/mental-health-problems-introduction/about-mental-health-problems/

Every Mind Matters

https://www.nhs.uk/oneyou/every-mind-matters/?WT.tsrc=Search&WT.mc_id=MentalHealthGeneric&gclid=EAIaIQobChMIwIS6wt7H6QIVAbTtCh2cngZUEAAYASAAEgKqWPD_BwE

If you are suffering during this time, please do not suffer in silence. Visit our page on our website https://www.civicmc.nhs.uk/noval-coronavirus/mental-health-support/ for advice and help with dealing with Coronavirus Pandemic.

Please reach out to us, your friends and family or even a neighbour, anybody at all. You are not alone and if you are suffering with your mental health, we want to remind you we are here to help and support you.

Helplines: https://helplines.org/helplines/?fwp_topics=mental-health

Samaritans

Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Mind

Mind offers advice, support and information to people experiencing a mental health difficulty and their family and friends. Mind also has a network of local associations in England and Wales to which people can turn for help and assistance.

Lines are open Monday to Friday 9am to 6pm (except bank holidays).

PAPYRUS UK

PAPYRUS is the national charity dedicated to the prevention of young suicide. They support young people under 35 who are experiencing thoughts of suicide, as well as people concerned about someone else.

Open 10am-10pm on weekdays and 2pm-10pm on weekends and bank holidays

YoungMinds

  • www.youngminds.org.uk
  • Parents helpline: 0808 802 5544 (Mon-Fri from 9.30am to 4pm)
  • YoungMinds Crisis Messenger: text YM to 85258

Civic Medical Centre: Face Coverings

Patients and members of the public are advised to wear face coverings (such as scarves or masks) when entering the surgery if possible. This is for the protection of our patients and staff.

Help the fight against COVID-19

May- Domestic Abuse Awareness Month

Is there someone at home you are frightened of sometimes?

May is Domestic Abuse Awareness Month, and we want to remind you you are not alone and there are services out there that can help and provide the support you need.

Please click the link below to view a flyer provided by Wirral Ways that can help you if you are suffering from abuse: #YouAreNotAlone